Settings for @Remote Service
Prepare and check the following check points before you visit the customer site. For details, ask the @Remote key person.
Check points before making @Remote settings
The setting of SP5816-201 in the mainframe must be "0".
Device ID2 (SP5811-003) must be correctly programmed.
6 spaces must be put between the 3-digit prefix and the following 8-digit number (e.g. xxx______xxxxxxxx).
ID2 (SP5811-003) and the serial number (SP5811-001) must be the same (e.g. ID2: A01______23456789 = serial No. A0123456789)
The following settings must be correctly programmed.
Proxy server IP address (SP5816-063)
Proxy server Port number (SP5816-064)
Proxy User ID (SP5816-065)
Proxy Password (SP5816-066)
Get a Request Number
Execute the @Remote Settings
Enter the SP mode.
Input the Request number which you have obtained from @Remote Center GUI, and then enter [OK] with SP5816-202.
Confirm the Request number, and then click [EXECUTE] with SP5816-203.
Check the confirmation result with SP5816-204.
Value
Meaning
Solution/ Workaround
0
Succeeded
-
1
Request number error
Check the request number again.
3
Communication error (proxy enabled)
Check the network condition.
4
Communication error (proxy disabled)
Check the network condition.
5
Proxy error (Illegal user name or password)
Check Proxy user name and password.
6
Communication error
Check the network condition.
8
Other error
See "SP5816-208 Error Codes" below this.
9
Request number confirmation executing
Processing… Please wait.
Make sure that the screen displays the Location Information with SP5816-205 only when it has been input at the Center GUI.
Click [EXECUTE] to execute the registration with SP5816-206.
Check the registration result with SP5816-207.
Value
Meaning
Solution/ Workaround
0
Succeeded
-
1
Request number error
Check the request number again.
2
Already registered
Check the registration status.
3
Communication error (proxy enabled)
Check the network condition.
4
Communication error (proxy disabled)
Check the network condition.
5
Proxy error (Illegal user name or password)
Check Proxy user name and password.
8
Other error
See "SP5816-208 Error Codes" below this.
9
Request number confirmation executing
Processing… Please wait.
Exit the SP mode.
SP5816-208 Error Codes
Cause |
Code |
Meaning |
Solution/ Workaround |
|---|---|---|---|
Operation Error, Incorrect Setting |
-12002 |
Inquiry, registration attempted without acquiring Request No. |
Obtain a Request Number before attempting the Inquiry or Registration. |
-12003 |
Attempted registration without execution of a confirmation and no previous registration. |
Perform Confirmation before attempting the Registration. |
|
-12004 |
Attempted setting with illegal entries for certification and ID2. |
Check ID2 of the mainframe. |
|
-12005 |
@Remote communication is prohibited. The device has an Embedded RC gate-related problem. |
Make sure that "Remote Service" in User Tools is set to "Do not prohibit". |
|
-12006 |
A confirmation request was made after the confirmation had been already completed. |
Execute registration. |
|
Operation Error, Incorrect Setting |
-12007 |
The request number used at registration was different from the one used at confirmation. |
Check Request No. |
-12008 |
Update certification failed because mainframe was in use. |
Check the mainframe condition. If the mainframe is in use, try again later. |
|
-12009 |
ID2 mismatch between an individual certification and NVRAM |
Write a common certification, and then execute the confirmation request to the @Remote Center. |
|
-12010 |
Certification area is not initialized. |
Write a common certification after initializing the certification area, and then execute the confirmation request to the @Remote Center. |
|
Error Caused by Response from GW URL |
-2385 |
Other error |
|
-2387 |
Not supported at the Service Center |
||
-2389 |
Database out of service |
||
-2390 |
Program out of service |
||
-2391 |
Two registrations for the same mainframe |
Check the registration condition of the mainframe |
|
-2392 |
Parameter error |
||
-2393 |
External RCG not managed |
||
-2394 |
Mainframe not managed |
||
-2395 |
Box ID for external RCG is illegal. |
||
-2396 |
Mainframe ID for external RCG is illegal. |
||
-2397 |
Incorrect ID2 format |
Check the ID2 of the mainframe. |
|
-2398 |
Incorrect request number format |
Check the Request No. |
