Recording Errors Manually
SC errors and jams only are recorded to the debug log automatically. Please instruct the user to do the following immediately after occurrence to save the debug data for any other errors that occur while the customer engineer is not on site. Such problems also include a controller or panel freeze.
You must previously switch on the Save Debug Feature (SP5857-001) and select the hard disk as the save destination (SP5857-002) if you want to use this feature.
Press
(Clear Modes).on the operation panel when the error occurs.On the control panel, enter “01”. Then hold down
for at least 3 seconds until the machine beeps and then release it. This saves the debug log to the hard disk for later retrieval with an SD card by the service representatives.Switch the machine off and on to resume operation.
The debug information for the error is saved on the hard disk. This lets the service representative retrieve it on their next visit by copying it from the HDD to an SD card.
