Retrieving the Debug Log from the HDD

Retrieve the debug log by copying it from the hard disk to an SD card.

1. Insert the SD card into slot 2 (service slot) of the copier.

2. Enter the SP mode and execute SP5857-009 (Copy HDD to SD Card (Latest 4 MB)) to write the debugging data to the SD card.

3. Use a card reader to copy the file and send it for analysis to your local Ricoh representative by email. You can also send the SD card by regular mail if you want.