SC8xx: Overall System

816

CTL

D

Energy saving I/O sub-system error

The energy saving I/O sub-system detects an error.

• Controller board defective

Replace the controller board.

819

CTL

C

Fatal kernel error

Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel.

[0x5032]

HAIC-P2 error

• System program defective

• Controller board defective

• Optional board defective

Replace controller firmware

[0x5245]

vm_pageout: VM is full

[0x5355]

L2 status time out

[554C]

USB error

820

CTL

D

Self-diagnostics error: CPU

[XXXX]: Detailed error code

[0612]

Cut-in in ASIC occurs.

• Defective ASIC

• Defective devices in which ASIC detects cut-in.

Replace the controller board.

833

CTL

C

Self-diagnostic error 8: Engine I/F ASIC

[0F30]

[0F31]

• ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked.

Replace the BICU.

[0F41]

• ASIC (Mandolin) for system control could not be detected. After the PCI configuration, the device ID for the ASIC could not be checked.

Replace the BICU

[50B1]

Could not initialize or read the bus connection.

• Check for loose connections at the mother board.

Replace the mother board

[50B2]

Value of the SSCG register is incorrect.

• Check for loose connections at the mother board.

Replace the mother board

851

CTL

B

IEEE1394 interface error

The 1394 interface is unusable.

• Defective IEEE1394

• Defective controller.

1. Turn the main switch off and on.

2. Replace the IEEE1394 interface board.

3. Replace the controller.

853

CTL

B

Wireless LAN card not detected

The wireless LAN card is not detected before communication is established, though the wireless LAN board is detected.

• Loose connection

Check the connection.

854

CTL

B

Wireless LAN/Bluetooth card not detected

The wireless LAN/Bluetooth card is not detected after communication is established, but the wireless LAN board is detected.

• Loose connection

Check the connection.

855

856

CTL

B

Wireless LAN/Bluetooth card error

An error is detected in the wireless LAN/Bluetooth card.

• Loose connection

• Defective wireless LAN/Bluetooth card

1. Check the connection.

2. Replace the wireless LAN/Bluetooth card.

857

CTL

B

USB interface error

The USB interface cannot be used due to a driver error.

• Defective USB driver

• Loose connection

1. Check the connection.

2. Replace the controller board.

858

CTL

C

HDD Encryption unit error 1

A serious error occurs when data is encrypted to update an encryption key with the HDD encryption unit.

[0]

Encryption key acquisition error:

The controller fails to get a new encryption key.

• Defective controller board

1. Replace the controller board.

[1]

Encryption key setting for HDD error:

The controller fails to copy a new encryption key to the HDD.

• Defective SATA chip on the controller board

1. Replace the controller board.

[2]

NVRAM data encryption error 1:

An error occurs while the NVRAM data is encrypted.

• Defective NVRAM on the controller board

1. Replace the NVRAM.

[30]

NVRAM data encryption error 2:

An error occurs before the NVRAM data is encrypted.

• Defective controller board

1. Replace the controller board.

[31]

Other error:

A serious error occurs while the data is encrypted.

• Same as SC991

859

CTL

C

HDD Encryption unit error 2

A serious error occurs when the HDD data is encrypted to update an encryption key with the HDD encryption unit.

[8]

HDD check error:

The HDD is not correctly installed.

• No HDD installed

• Unformatted HDD

• The encryption key on the controller is different from the one on the HDD

1. Install the HDD correctly.

1. Initialize the HDD.

[9]

Power failure during the data encryption:

The data encryption (NVRAM and HDD) has not been completed.

• Power failure during the data encryption

1. Initialize the HDD.

[10]

Data read/write error:

The DMAC error is detected twice or more.

• Same as SC863

860

CTL

B

HDD: Initialization error

The controller detects that the hard disk fails.

• HDD not initialized

• Defective HDD

1. Reformat the HDD.

2. Replace the HDD.

861

CTL

D

HDD: Reboot error

The HDD does not become ready within 30 seconds after the power is supplied to the HDD.

• Loose connection

• Defective cables

• Defective HDD

• Defective controller

1. Check the connection between the HDD and controller.

2. Check and replace the cables.

3. Replace the HDD.

4. Replace the controller.

863

CTL

D

HDD: Read error

The data stored in the HDD cannot be read correctly.

• Defective HDD

• Defective controller

1. Replace the HDD.

2. Replace the controller.

864

CTL

D

HDD: CRC error

While reading data from the HDD or storing data in the HDD, data transmission fails.

• Defective HDD

Replace the HDD.

865

CTL

D

HDD: Access error

An error is detected while operating the HDD.

• Defective HDD

Replace the HDD.

866

CTL

B

SD card authentication error

A correct license is not found in the SD card.

• SD-card data is corrupted.

Store correct data in the SD card.

867

CTL

D

SD card error

The SD card is ejected from the slot.

1. Install the SD card.

2. Turn the main switch off and on.

868

CTL

D

SD card access error

• -13 to -3: File system error

• Other number: Device error

An error report is sent from the SD card reader.

• An error is detected in the SD card.

1. For a file system error, format the SD card on your PC.

2. For a device error, turn the mains switch off and on.

3. Replace the SD card.

4. Replace the controller.

870

CTL

B

Address book error

An error is detected in the data copied to the address book over a network.

• Defective software program

• Defective HDD

• Incorrect path to the server

1. Initialize the address book data (SP5-846-050).

2. Initialize the user information (SP5-832-006).

3. Replace the HDD.

872

CTL

B

HDD mail data error

An error is detected in the HDD at machine initialization.

• Defective HDD

• Power failure during an access to the HDD

1. Turn the main switch off and on.

2. Initialize the HDD partition (SP5-832-007).

3. Replace the HDD.

873

CTL

B

HDD mail transfer error

An error is detected in the HDD at machine initialization.

• Defective HDD

• Power failure during an access to the HDD

1. Initialize the HDD partition (SP5-832-008).

2. Replace the HDD.

874

CTL

D

Delete All error 1: HDD

An error is detected while all of the HDD or NVRAM are formatted physically by the Data Overwrite Security Unit (D377).

• Data Overwrite Security Unit (SD card) not installed

• Defective HDD

1. Install the Data Overwrite Security Unit (D377).

2. Replace the HDD.

875

CTL

D

Delete All error 2: Data area

An error is detected while all of the HDD or NVRAM are formatted logically by the Data Overwrite Security Unit (D377).

• The logical format for the HDD fails.

Turn the main switch off/on and try the operation again

876

CTL

D

Log Data Error

An error was detected in the handling of the log data at power on or during machine operation. This can be caused by switching the machine off while it is operating.

-001

Log Data Error 1

• Damaged log data file in the HDD

Initialize the HDD with SP5832-004.

-002

Log Data Error 2

• An encryption module not installed

1. Disable the log encryption setting with SP9730-004 ("0" is off.)

2. Install the DESS module.

-003

Log Data Error 3

• Invalid log encryption key due to defective NVRAM data

1. Initialize the HDD with SP5832-004.

2. Disable the log encryption setting with SP9730-004 ("0" is off.)

-004

Log Data Error 4

• Unusual log encryption function due to defective NVRAM data

Initialize the HDD with SP5832-004.

-005

Log Data Error 5

• Installed NVRAM or HDD which is used in another machine

1. Reinstall the previous NVRAM or HDD.

2. Initialize the HDD with SP5832-004.

-099

Log Data Error 99

• Other than the above causes

Ask your supervisor.

877

CTL

D

HDD Data Overwrite Security SD card error

The 'all delete' function cannot be executed but the Data Overwrite Security Unit (D377) is installed and activated.

• Defective SD card (D377)

• SD card (D377) not installed

1. Replace the NVRAM and then install the new SD card (D377).

2. Check and reinstall the SD card (D377).

878

CTL

D

TPM system authentication error

The system firmware is not authenticated by TPM (security chip).

• Incorrect updating for the system firmware

• Defective flash ROM on the controller board

Replace the controller board.

880

CTL

D

File format converter error

The file format converter does not respond.

• Defective file format converter

Replace the file format converter.