SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC200-00

D

Maintenance Suction Unit Error

Maintenance suction unit HP sensor can not detect maintenance suction unit.
  • Maintenance suction unit defective
  • Maintenance suction unit HP sensor defective
  1. Check if the SC occurs by turning the power OFF then ON.

  2. Confirm that genuine ink is used.
  3. Check the harness connection of the maintenance suction unit and the maintenance suction unit HP sensor. When they are disconnected, reconnect them correctly and go to step 1.
  4. Clean the maintenance suction unit HP sensor if they are dirty, and check for foreign objects. When they are dirty or have foreign objects, clean them and go to step 1 or 5.
  5. Replace the maintenance suction unit and the maintenance suction unit HP sensor.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC201-01

D

Wiper Unit Front/Rear Movement HP Detection Error

Web front/rear HP sensor can not detect the wiper unit.
  • Web cartridge defective
  • Web front/rear HP sensor defective
  1. Check if the SC occurs by turning the power OFF then ON.

  2. Confirm that genuine ink is used.
  3. Check the harness connection of the web cartridge and the web front/rear HP sensor. When they are disconnected, reconnect them correctly and go to step 1.
  4. Clean the web front/rear HP sensor if they are dirty, and check for foreign objects. When they are dirty or have foreign objects, clean them and go to step 1 or 5.
  5. Replace the web cartridge and the web front/rear HP sensor.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC201-02

D

Wiper Unit Up/Down Movement HP Detection Error

Web up/down HP sensor can not detect the wiper unit.
  • Web cartridge defective
  • Web up/down HP sensor defective
  1. Check if the SC occurs by turning the power OFF then ON.

  2. Confirm that genuine ink is used.
  3. Check the harness connection of the web cartridge and the web up/down HP sensor. When they are disconnected, reconnect them correctly and go to step 1.
  4. Clean the web up/down HP sensor if they are dirty, and check for foreign objects. When they are dirty or have foreign objects, clean them and go to step 1 or 5.
  5. Replace the web cartridge and the web up/down HP sensor.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC201-03

D

Wiper Unit Blade HP detection error

Blade wiper HP sensor can not detect the wiper unit blade.
  • Web cartridge defective
  • Blade wiper HP sensor defective
  1. Check if the SC occurs by turning the power OFF then ON.

  2. Confirm that genuine ink is used.
  3. Check the harness connection of the web cartridge and the blade wiper HP sensor. When they are disconnected, reconnect them correctly and go to step 1.
  4. Clean the blade wiper HP sensor if they are dirty, and check for foreign objects. When they are dirty or have foreign objects, clean them and go to step 1 or 5.
  5. Replace the web cartridge and the blade wiper HP sensor.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC201-04

D

Wiper Unit Roll-up Error

The wiper unit failed to rolling up media within the limited time.
  • Web cartridge defective
  • Maintenance unit web encoder sensor defective
  1. Check if the SC occurs by turning the power OFF then ON.

  2. Confirm that genuine ink is used.
  3. Check the harness connection of the web cartridge and the maintenance unit web encoder sensor. When they are disconnected, reconnect them correctly and go to step 1.
  4. Clean the maintenance unit web encoder sensor if they are dirty, and check for foreign objects. When they are dirty or have foreign objects, clean them and go to step 1 or 5.
  5. Replace the web cartridge and the maintenance unit web encoder sensor.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC202-01

D

Negative Pressure Value Error (Damper1)

SC202-02DNegative Pressure Value Error (Damper2)
SC202-03DNegative Pressure Value Error (Damper3)
SC202-04DNegative Pressure Value Error (Damper4)
SC202-05DNegative Pressure Value Error (Damper5)
SC202-06DNegative Pressure Value Error (Damper6)
SC202-07DNegative Pressure Value Error (Damper7)
SC202-08DNegative Pressure Value Error (Damper8)
SC202-09DNegative Pressure Value Error (Damper9)
SC202-10DNegative Pressure Value Error (Damper10)
SC202-11DNegative Pressure Value Error (Damper11)
SC202-12DNegative Pressure Value Error (Damper12)
SC202-31DNegative Pressure Value Error (Some Dampers For Head1)
SC202-32DNegative Pressure Value Error (Some Dampers For Head2)
SC202-33DNegative Pressure Value Error (Some Dampers For Head3)
SC202-40DNegative Pressure Value Error (Some Heads For Dampers)
  After ink suction due to a negative pressure error, damper feeler low displacement can not be detected within the specified time.
  • Suction cap defective
  • Suction pump defective
  • Dampers defective
  • Damper feeler sensor defective
  1. Check if the SC occurs by turning the power OFF then ON.
  2. Confirm that genuine ink is used.
  3. Check the harness connection of the suction pump and the damper feeler sensor. If they are disconnected, connect them correctly and go to step 1.
  4. Check the following contents. If there are any problems, do the cleaning and adjustment and go to step 1 or 5.
    • Clean the head suction cap if it is dirty.
    • Check if the head suction cap is distorted. Thoroughly check if the top of the head suction cap has dirt or a scratch.
    • Check if the damper film is distorted. Also check if the damper feeler bends or gets caught in something.
    • Confirm the position relationships of the damper feeler and the damper feeler sensor.
    • Check if the head nozzle face has dirt or a scratch.
    • Clean the head nozzle face if it is dirty. Heavy scratches may lead to replacement of the head nozzle.
  5. Replace the head suction cap, the suction pump, the damper feeler sensor, the damper feeler, and the dampers.
SC No. LevelError Name/Error Condition/Major Cause/Solution
SC210-01DThe Main Scan Encoder Detection Error
Initial check detects an error of the main scan encoder. Refer to the initial check operation flow sheet.
  • Main scan motor, encoder sensor, carriage home position sensor, IOB defective
  • Encoder sheet dirt or a scratch 
  1. Check if a paper jam is caught in the carriage or head section. Also check if an encoder sheet has dirt or a scratch. Clean the dirt if it is dirty.
  2. Check if the SC occurs by turning the power OFF then ON.
  3. Check the harness connection of the carriage home position sensor. If they are disconnected, connect them correctly and go to step 1.
  4. Conduct input check (SP-5748-254) for the carriage home position sensor. If a problem is found, replace the carriage home position sensor and go to step 2.
  5. Conduct input check (SP-5748-017) for the encoder sensor. If a problem is found, replace the encoder sensor and go to step 2.
  6. Replace the carriage drive motor and go to step 2.
  7. Replace IOB and HDC and go to step 2.
SC No.LevelError Name/Error Condition/Major Cause/Solution
SC210-02DCarriage Horizontal Initialization Error
The carriage home position sensor twice failed to detect that an encoder signal is 250 pulse or more when motions for home position detection are practiced.
  • Main scan motor, encoder sensor, carriage home position sensor, IOB defective
  • Encoder sheet dirt or a scratch 
  1. Check if a paper jam is caught in the carriage or head section. Also check if an encoder sheet has dirt or a scratch. Clean the dirt if it is dirty.
  2. Check if the SC occurs by turning the power OFF then ON.
  3. Check the harness connection of the carriage home position sensor. If they are disconnected, connect them correctly and go to step 1.
  4. Conduct input check (SP-5748-254) for the carriage home position sensor. If a problem is found, replace the carriage home position sensor and go to step 2.
  5. Conduct input check (SP-5748-017) for the encoder sensor. If a problem is found, replace the encoder sensor and go to step 2.
  6. Replace the carriage drive motor and go to step 2.
  7. Replace IOB and HDC and go to step 2.
SC No.LevelError Name/Error Condition/Major Cause/Solution
SC211-01DCarriage Communication Error
No response of complete stop signal, forced stop acceptance signal, or no encorder input signal
  • Main scan motor, the encoder sensor, the carriage home position sensor, GAU defective
  • Encoder sheet dirt or a scratch
  • Communication memory area error
  1. Check if the SC occurs by turning the power OFF then ON.
  2. Check that there is no problem with the driving parts (guide, pully, gear, belt). If a belt has slack, pull in the slack tightly.
  3. Replace the driving parts.
  4. Replace GAU.
SC No.LevelError Name/Error Condition/Major Cause/Solution
SC211-02DCarriage Hardware Error
The machine continuously outputs 24V or -24V for 0.03 seconds.
  • Horizontal motor connector loose, broken, defective
  • Horizontal motor blocked by an obstacle
  • Horizontal encoder strip dirty
  • Horizontal encoder strip loose, broken, defective, or installed incorrectly
  • Horizontal encoder sensor connector loose, broken, defective
  • Horizontal encoder installed incorrectly
  • MCU connector loose, broken, defective
  • Horizontal encoder sensor defective
  • Horizontal motor defective
  • MCU defective
Motor load error on motor (defective or broken), sensor (defective, broken, or position error), encoder sheet (broken, position error, or dirty), and others.
  1. Check for loose connectors of the sensor monitor, position error of the sensor encoder sheet, and dirt or scratches on the encoder sheet, and then turn the main power switch OFF and back ON.
  2. If the carriage does not move first, replace the motor.
  3. If the carriage moves first but is not recovered, replace the sensor.
  4. Replace GAU.
SC No.LevelError Name/Error Condition/Major Cause/Solution
SC211-03DMain Scan Direction Error
Encoder count direction and motor moving direction are opposite.
Wrong connection of harnesses on the motor or encoder.
  1. If the machine works correctly, check for loose connector of the sensor monitor, position error of the sensor encoder sheet, and dirt or a scratches on the encoder sheet, and then turn the main power OFF and back ON.
  2. If the error has been recovered but the harness of the motor was not correct, replace the motor harness.
  3. If the error has been recovered but the harness of the encorder was not correct, replace the encorder harness.
SC No.LevelError Name/Error Condition/Major Cause/Solution
SC211-04DMain Scan Motor Driver Error (Overcurrent)
Response to a motor driver error (overcurrent) from motor control
This error is issued when the motor driver is in overcurrent status.
  1. Check that there is no problem with the driving parts (guide, pully, gear, belt).
  2. Check that there is no problem with sliding.
  3. Replace IOB.
  4. If the carriage is not recovered, replace the harness.
SC No.LevelError Name/Error Condition/Major Cause/Solution
SC211-05DMain Scan Motor Driver Error (Overheating)
Response to a motor driver error (overheating) from motor control
This error is generated when the motor driver is in overheating status.
  1. Check that there is no problem with the driving parts (guide, pully, gear, belt).
  2. Check that there is no problem on sliding.
  3. Check that there is no abnormal odor, smoke, or fire.
  4. Replace IOB.
  5. If the carriage is not recovered, replace the harness.
SC No.LevelError Name/Error Condition/Major Cause/Solution
SC211-06DMain Scan Motor Driver Error (Low Voltage)
Response to a motor driver error (low voltage) from motor control

This error is generated when the motor driver is in low voltage status.

This error is generated when you try to operate the motor in the state in which the interlock switch is off due to system error.

  1. Check if the interlock switch and door open/close switch have an error.
  2. Turn the main power OFF and back ON.
  3. If it is not recovered by turning the power OFF and back ON, replace IOB.
  4. If it is not recovered by replacement of IOB, replace the harness.
SC No.LevelError Name/Error Condition/Major Cause/Solution
SC212-00DHead Rising Error
The carriage rising sensor can not detect head rising after 40 seconds or more has elapsed since the carriage rising motor motion started.
  • Carriage rising motor, carriage rising sensor defective
  • Carriage defective
  1. Check if a paper jam is caught in the carriage or head section. If a paper is found, remove it.
  2. Check if the SC occurs by turning the power OFF then ON.
  3. Turn the lifting lever of the carriage by hand to confirm that the lifting lever moves correctly. Conduct input check (SP-5-803-041, SP-5-803-042) to check if the carriage rising sensor 1,2 detects head rising. If the carriage rising sensor can not detect it, correct the position of the lifting lever and go to step 2.
  4. Check the harness connection of the carriage rising motor and the carriage rising sensor 1 or 2. If they are disconnected, connect them correctly and go to step 2.
  5. Check if the carriage rising motor moves correctly during output check (SP-5-804-220) by doing it with your eyes and listening carefully the operating sounds.
  6. Replace parts as following and go to step 2.
    • If a problem is found in step 5, replace the carriage rising motor.
    • If no problem is found in step 5, replace the carriage rising sensor 1,2
  7. Replace IOB and HDC.
SC No.LevelError Name/Error Condition/Major Cause/Solution
SC280-01DSuction Timeout Error (Head1)
SC280-02DSuction Timeout Error (Head2)
SC280-03DSuction Timeout Error (Head3)
  After ink suction, damper feeler low displacement can not detected within the specified time.
  • Suction cap distortion
  • Suction pump defective
  • Damper feeler sensor defective
  1. Check if the SC occurs by turning the power OFF then ON.
  2. Confirm that genuine ink is used.
  3. Check the harness connection of the suction pump and the damper feeler sensor. If they are disconnected, connect them correctly and go to step 1.
  4. Check the following contents. If there are any problems, do the cleaning and adjustment and go to step 1 or 5.
    • Clean the head suction cap if it is dirty.
    • Check if the head suction cap is distorted. Thoroughly check if the top of the head suction cap has dirt or a scratch.
    • Check if the damper film is distorted. Also check if the damper feeler bends or gets caught in something.
    • Confirm the position relationships of the damper feeler and the damper feeler sensor.
    • Check if the head nozzle face has dirt or a scratch.
    • Clean the head nozzle face if it is dirty. Heavy scratches may lead to replacement of the head nozzle.
  5. Replace the head suction cap, the suction pump, the damper feeler sensor, the damper feeler, and the dampers. 
SC No.LevelError Name/Error Condition/Major Cause/Solution
SC281-00DImage Adjustment Sensor Hard Error
An error code "hard error" or "FROM  error" is sent from the colorimetric sensor to the engine.
  • CMOS can not get scanning data in the chart when scanning.
  • When the machine uses a parameter of FROM, the parameter is over the threshold. 
After turning the power OFF, replace the colorimetric sensor.
SC No.LevelError Name/Error Condition/Major Cause/Solution
SC293-01DInk Supply Timeout Error (The Supply Unit Pump 1)
SC293-02DInk Supply Timeout Error (The Supply Unit Pump 2)
SC293-03DInk Supply Timeout Error (The Supply Unit Pump 3)
SC293-04DInk Supply Timeout Error (The Supply Unit Pump 4)
SC293-05DInk Supply Timeout Error (The Supply Unit Pump 5)
SC293-06DInk Supply Timeout Error (The Supply Unit Pump 6)
SC293-07DInk Supply Timeout Error (The Supply Unit Pump 7)
SC293-08DInk Supply Timeout Error (The Supply Unit Pump 8)
SC293-09DInk Supply Timeout Error (The Supply Unit Pump 9)
SC293-10DInk Supply Timeout Error (The Supply Unit Pump 10)
SC293-11DInk Supply Timeout Error (The Supply Unit Pump 11)
SC293-12DInk Supply Timeout Error (The Supply Unit Pump 12)
SC293-31DInk Supply Timeout Error (The Supply Unit Pump For Head1)
SC293-32DInk Supply Timeout Error (The Supply Unit Pump For Head2)
SC293-33DInk Supply Timeout Error (The Supply Unit Pump For Head3)
SC293-40DInk Supply Timeout Error (The Supply Unit Pump For Some Heads)
  After ink supply, the damper feeler can not detect the ink full status within the specified time.
  • Ink end detection mechanism defective
  • Damper feeler sensor defective
  1. Check if the SC occurs by turning the power OFF then ON.
  2. Confirm that genuine ink is used.
  3. Check the harness connection of the supply unit pump and the solenoid valve. If they are disconnected, connect them correctly and go to step 1.
  4. Check the following contents. If there are any problems, do the cleaning and adjustment and go to step 1 or 5.
    • Check if the solenoid valve opens and closes normally.
    • Check if the supply unit pump operates.
    • Check if the damper film is distorted. Also check if the damper feeler bends or gets caught in something.
    • Confirm the position relationships of the feeler and the damper feeler sensor.
  5. Replace the supply solenoid valve, the supply unit pump, the ink end detection mechanism, damper unit (the dampers, the damper feeler, and the damper feeler sensor), IOB, and the filter.