The ‘SC Table’ section shows the SC codes for controller errors and other errors. The latter are put into four types. The type is determined by their reset procedures. The table shows the classification of the SC codes.
Pattern | Display | How to reset | SC call or SC alarm in customer support system |
|---|---|---|---|
A | The SC is immediately displayed on the operation panel when SC occurs. The error involves the fusing unit. The machine operation is disabled. The user cannot reset the error. | Reset the SC (set SP5-810-001) and then cycle the main power off and on. | Occurrence & alarm count
Immediate alarm |
B | When a function is selected, the SC is displayed on the operation panel. The machine cannot be used (down-time mitigation). | Turn the operation switch off and on. | Occurrence & alarm count
Power OFF and ON
Alarm count and alarm only if recurrence |
C | No display on the operation panel. The machine operates as usual. | Only the SC history is updated. | Occurrence
Logging count & alarm count |
D | The SC is displayed on the operation panel. The machine cannot be used (machine-error SC). | Turn the main power switch off and on. | Occurrence & alarm count
Power OFF and ON
Alarm count and alarm only if recurrence |
- When an ordinary SC (type D) is generated, an automatic reboot is performed. When an event is reported by the customer support system, even in the event of an ordinary SC, reboot is not performed. During automatic reboot, a confirmation screen is displayed after the reboot.
- When automatic reboot occurs twice continuously, an SC is displayed without rebooting, and logging count is performed. Also, when an SMC print is output, an * mark is added alongside the SC number for clarity.