1. Remove the SD card slot cover [A].

  2. Set the SD card to the SD card slot [A] so that the printed side of the SD card faces the rear side of the main machine.

    Push it into the slot until a click is heard.

    • It is recommended to use the SD card (2 GBs* or 8 GBs**) provided as a service part. This is because the log data can be acquired much faster than when using commercially available SD cards.
    • Insert the SD card into the machine's service slot instead of the SD slot on the side of the operation panel.

    • Do not use the SD card that formatted for forced installation.

    • Do not use the SD card which the firmware update file is in.

    * The part number of the SD card with 2 GBs that is registered as a service part is "B6455030".
    ** The part number of the SD card with 8 GBs that is registered as a service part is "B6455040".

  3. Turn ON the main power.
    Enter SP mode.
  4. Specify the date that the problem occurred in SP5-858-101 (Start Date) by setting it to the year-month-day calendar format.
    • For example, if a problem occurred on February 1, 2015, the date should be set to "20150201".
    • Be sure to confirm the date when the problem occurred before obtaining the logs.
  5. Specify the number of days to collect the logs in SP5-858-102 (Days of Tracing).
    • A value of "1" to "180" can be set.

  6. Execute SP5-858-141 (Acquire All Info & Logs) to copy all of the log types to an SD card.
    It is possible to obtain the logs separately by the following SPs.

    SP

    Collectable Information and/or Logs

    SP5-858-142

    Controller log

    SP5-858-143

    Engine log

  7. After executing the SP for copying the information and/or logs, a confirmation screen will appear. To proceed with obtaining the information and/or logs, tap "Execute"

    • The approximate time it takes to transfer the debug log is as follows. Transfer time may be affected by the type or format of the SD card.
      Controller device log (GW device log): 2 - 20 minutes
      Engine device log: 2 minutes

    Error Code

    Description

    0Successful termination

    -1

    Other.

    -2

    No SD card is inserted in the service slot. In this case, insert an SD card into either of the SD slots.

    The SD card is locked. In this case, unlock the SD card, as shown below.

    [A]: Unlocked, [B]: Locked

    -3

    The input date is disabled.

    -4 The trace function is disabled.
  8. Wait for the information and/or logs to be copied to the SD card.

  9. Make sure that a message stating that the process has completed appears on the operation panel.

    • The process of obtaining logs fails in the following cases:
      - When the size of the logs to obtain exceeds the amount of space available on the SD card.
      - When the SD card is removed while the logs are being copied to it.
      - When the SD card is not formatted.
    • If ‘failed’ appears on the touch panel display, turn the power off, and then recover from step 1 again.