• Prepare and check the following check points before you visit the customer site. For details, ask the @Remote key person.

Check points before making @Remote settings
  1. The setting of SP5816-201 in the mainframe must be "0".
  2. Print the SMC with SP5992-001 and then check if a device ID2 (SP5811-003) must be correctly programmed.
    • 6 spaces must be put between the 3-digit prefix and the following 8-digit number (e.g. xxx______xxxxxxxx).
    • ID2 (SP5811-003) and the serial number (SP5811-001) must be the same (e.g. ID2: A01______23456789 = serial No. A0123456789)
  3. The following settings must be correctly programmed.
    • Proxy server IP address (SP5816-063)
    • Proxy server Port number (SP5816-064)
    • Proxy User ID (SP5816-065)
    • Proxy Password (SP5816-066)
  4. Get a Request Number
Execute the @Remote Settings
  1. Enter the SP mode.
  2. Input the Request number which you have obtained from @Remote Center GUI, and then enter [OK] with SP5816-202.
  3. Confirm the Request number, and then click [EXECUTE] with SP5816-203.
  4. Check the confirmation result with SP5816-204.

    Value

    Meaning

    Solution/ Workaround

    0

    Succeeded

    -

    3

    Communication error (proxy enabled)

    Check the network condition.

    4

    Communication error (proxy disabled)

    Check the network condition.

    5

    Proxy error (authentication error)

    Check Proxy user name and password.

    8

    Other error

    See "SP5816-208 Error Codes" below this.

    9

    Request number confirmation executing

    Processing… Please wait.

    11

    Already registered

    -

  5. Make sure that the screen displays the Location Information with SP5816-205 only when it has been input at the Center GUI.
  6. Click [EXECUTE] to execute the registration with SP5816-206.
  7. Check the registration result with SP5816-207.

    Value

    Meaning

    Solution/ Workaround

    0

    Succeeded

    -

    1

    Request number error

    Check the request number again.

    2

    Already registered

    Check the registration status.

    3

    Communication error (proxy enabled)

    Check the network condition.

    4

    Communication error (proxy disabled)

    Check the network condition.

    5

    Proxy error (Authentication error)

    Check Proxy user name and password.

    8

    Other error

    See "SP5816-208 Error Codes" below this.

    9

    Request number confirmation executing

    Processing… Please wait.

    11

    Already registered

    -

    12

    Parameter error

    -

  8. Exit the SP mode.
SP5816-208 Error Codes

Caused by Operation Error, Incorrect Setting

Code

Meaning

Solution/ Workaround

-12003

Attempted registration without execution of a confirmation and no previous registration.

Perform Confirmation before attempting the Registration.

-12004

Attempted setting with illegal entries for certification and ID2.

Check ID2 of the mainframe.

-12005

@Remote communication is prohibited. The device has an Embedded RC gate-related problem.

Make sure that "Remote Service" in User Tools is set to "Do not prohibit".

-12006

A confirmation request was made after the confirmation had been already completed.

Execute registration.

-12008

Certification Error

Try to do the procedure again.

-12009

Certification Error

Try to do the procedure again.

-12010

The certification area is not initialized.

Initialize the certification area.

Error Caused by Response from GW URL

Code

Meaning

Solution/ Workaround

-2387

Not supported at the Service Center

 

-2389

Database out of service

 

-2390

Program out of service

 

-2391

Two registrations for the same mainframe

Check the registration condition of the mainframe

-2392

Parameter error

 

-2393

External RCG not managed

 

-2394

Mainframe not managed

 

-2395

Box ID for external RCG is illegal.

 

-2396

Mainframe ID for external RCG is illegal.

 

-2397

Incorrect ID2 format

Check the ID2 of the mainframe.

-2398

Incorrect request number format

Check the Request No.