- Prepare and check the following check points before you visit the customer site. For details, ask the @Remote key person.
Check points before making @Remote settings
- The setting of SP5816-201 in the mainframe must be "0".
- Print the SMC with SP5992-001 and then check if a device ID2 (SP5811-003) must be correctly programmed.
- 6 spaces must be put between the 3-digit prefix and the following 8-digit number (e.g. xxx______xxxxxxxx).
- ID2 (SP5811-003) and the serial number (SP5811-001) must be the same (e.g. ID2: A01______23456789 = serial No. A0123456789)
- The following settings must be correctly programmed.
- Proxy server IP address (SP5816-063)
- Proxy server Port number (SP5816-064)
- Proxy User ID (SP5816-065)
- Proxy Password (SP5816-066)
- Get a Request Number
Execute the @Remote Settings
- Enter the SP mode.
- Input the Request number which you have obtained from @Remote Center GUI, and then enter [OK] with SP5816-202.
- Confirm the Request number, and then click [EXECUTE] with SP5816-203.
Check the confirmation result with SP5816-204.
Value
Meaning
Solution/ Workaround
0
Succeeded
-
3
Communication error (proxy enabled)
Check the network condition.
4
Communication error (proxy disabled)
Check the network condition.
5
Proxy error (authentication error)
Check Proxy user name and password.
8
Other error
See "SP5816-208 Error Codes" below this.
9
Request number confirmation executing
Processing… Please wait.
11
Already registered
-
- Make sure that the screen displays the Location Information with SP5816-205 only when it has been input at the Center GUI.
- Click [EXECUTE] to execute the registration with SP5816-206.
Check the registration result with SP5816-207.
Value
Meaning
Solution/ Workaround
0
Succeeded
-
1
Request number error
Check the request number again.
2
Already registered
Check the registration status.
3
Communication error (proxy enabled)
Check the network condition.
4
Communication error (proxy disabled)
Check the network condition.
5
Proxy error (Authentication error)
Check Proxy user name and password.
8
Other error
See "SP5816-208 Error Codes" below this.
9
Request number confirmation executing
Processing… Please wait.
11
Already registered
-
12
Parameter error
-
- Exit the SP mode.
SP5816-208 Error Codes
Caused by Operation Error, Incorrect Setting
Code | Meaning | Solution/ Workaround |
---|---|---|
-12003 | Attempted registration without execution of a confirmation and no previous registration. | Perform Confirmation before attempting the Registration. |
-12004 | Attempted setting with illegal entries for certification and ID2. | Check ID2 of the mainframe. |
-12005 | @Remote communication is prohibited. The device has an Embedded RC gate-related problem. | Make sure that "Remote Service" in User Tools is set to "Do not prohibit". |
-12006 | A confirmation request was made after the confirmation had been already completed. | Execute registration. |
-12008 | Certification Error | Try to do the procedure again. |
-12009 | Certification Error | Try to do the procedure again. |
-12010 | The certification area is not initialized. | Initialize the certification area. |
Error Caused by Response from GW URL
Code | Meaning | Solution/ Workaround |
---|---|---|
-2387 | Not supported at the Service Center | |
-2389 | Database out of service | |
-2390 | Program out of service | |
-2391 | Two registrations for the same mainframe | Check the registration condition of the mainframe |
-2392 | Parameter error | |
-2393 | External RCG not managed | |
-2394 | Mainframe not managed | |
-2395 | Box ID for external RCG is illegal. | |
-2396 | Mainframe ID for external RCG is illegal. | |
-2397 | Incorrect ID2 format | Check the ID2 of the mainframe. |
-2398 | Incorrect request number format | Check the Request No. |